1 - ACCEPTANCE OF THE CONDITIONS

This document establishes the General Conditions of Use of the services provided through the GLOBALIA CORPORATE TRAVEL website (hereinafter also GLOBALIA CORPORATE TRAVEL, this company reserving the right to periodically modify and update them, without prior communication obligation to the users.

These conditions of use do not exclude the possibility that certain services provided through this website, due to their particular characteristics, are subject to their own specific conditions of use.

The user declares that he has the necessary legal capacity to act and contract on the website in accordance with the conditions below, which he declares to understand and accept. Users who hire services through the GLOBALIA CORPORATE TRAVEL website claim to be of legal age (18 years). In case of hiring by minors, the authorization of the parents or guardians is required to be able to enjoy the contracted service. If in doubt, contact our customer service delegadopd@globalia.com.

2 - SERVICE DESCRIPTION

Through the GLOBALIA CORPORATE TRAVEL website, users are offered access to various information about travel and tourist services, also enabling online contracting of some of the services offered therein.

Users can obtain through this website information about the exclusive products of GLOBALIA CORPORATE TRAVEL, and may even in some cases proceed to the online contracting of them.

In addition to these services, the user may formalize reservations and contract on-line combined trips, as well as other services, providing information on these services by GLOBALIA CORPORATE TRAVEL, although their technical organization and reservation formalization will be performed by wholesale agencies, airlines, and, in general, the providers of the services that apply, limiting the responsibility of GLOBALIA CORPORATE TRAVEL to the obligations that are legally attributed to it, as a travel retail agency.

3 - OBLIGATIONS OF THE USER

The user undertakes to make proper use of the services and contents that GLOBALIA CORPORATE TRAVEL offers and not use them to:

  • Unlawful or constitutive activities of crime, contrary to good faith, morality and public order, to the uses, and / or that violates the regulation on intellectual and industrial property, or any other rule of the applicable Legal Order.
  • Disseminate content or propaganda of a racist, xenophobic, pornographic nature, of apology of terrorism, or that threatens human rights.
  • Introduce or disseminate in the network data programs (viruses and harmful software) that may cause damage to the computer systems of GLOBALIA CORPORATE TRAVEL, its suppliers or third-party users of the internet network.
  • Transmit user names and passwords to unauthorized third parties, and if your passwords become known to an unauthorized user, you agree to immediately inform GLOBALIA CORPORATE TRAVEL, which reserves the right to modify for the protection of the service.
  • Make available to other users, send by e-mail or, in any way transmit, any content that, in accordance with the applicable provisions or existing contractual relationships, You are not authorized to transmit (such as insider information, information protected by industrial or intellectual property rights or information about which you have a duty of confidentiality).
  • Transmit unsolicited or authorized advertising, advertising material, “junk mail”, “chain letters”, “pyramid structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for it .

Likewise, users are expressly prohibited from reproducing, duplicating, copying, selling, reselling or exploiting for commercial purposes, any section of the service, use or access to it.

4 - LIMITATION OF LIABILITY

Certain information included in the GLOBALIA CORPORATE TRAVEL website has been provided by the providers of the services offered on the aforementioned website.

Within the website you can make links to other websites for which GLOBALIA CORPORATE TRAVEL has no control and whose content is not responsible. The user assumes under his exclusive responsibility the damages or losses that, in his case, could be derived from the access to said contents, as well as of any other damage or damage caused to his computer system by any material downloaded or in any way obtained through the use of the services or for any loss of data derived from downloading said material.

Likewise, GLOBALIA CORPORATE TRAVEL will not be liable for the damages or losses derived from the infractions of any user that affect the rights of another user, or of third parties, including the rights of copyright, marks, patents, confidential information and any other right of intellectual and industrial property

GLOBALIA CORPORATE TRAVEL will not be liable for the damages caused to the user in case of impossibility of providing the services object of the present general conditions of use, in cases of force majeure, fortuitous event or other causes not attributable to it. Nor will GLOBALIA CORPORATE TRAVEL be responsible for the inappropriate use of the service as commercial, direct or indirect exploitation thereof.

Likewise, GLOBALIA CORPORATE TRAVEL will not be liable for the damages or losses derived from the infractions of any user that affect the rights of another user, or of third parties, including the rights of copyright, marks, patents, confidential information and any other right of intellectual and industrial property

6 - APPLICABLE LEGISLATION

These General Conditions of Use, as well as the relationship between GLOBALIA CORPORATE TRAVEL and the user regarding them will be governed by Spanish legislation. The Courts of the domicile of the consumer will be the competent ones to know of any litigation that derives from these conditions.

GENERAL CONDITIONS OF THE COMBINED TRAVEL CONTRACT

IMPORTANT NOTES

1 - Price review:

The price of the combined trip has been calculated according to exchange rates, transport rates, fuel cost. Due to the constant rise in oil, sometimes, after hiring and confirming the trip, the wholesaler / tour operator can report an increase in the price of the tourist package, derived from the increase in fuel. It is established by the airline and this in turn transmits it to the wholesaler, ultimately affecting the final price of the combined trip and applicable tax rate at the time of consultation and confirmation of the reservation. Any variation in the price of the aforementioned elements may result in the review of the final price of the trip.

Depending on the destination, the price does not normally include: visas, airport taxes and / or entry and exit fees, vaccination certificates, “extras” such as coffees, wines, spirits, mineral waters, special diets, even in cases of the full or half-board pension, unless expressly agreed otherwise in the contract, laundry and ironing of clothes, optional hotel services, and in general, any other service not expressly stated in the section "the travel price includes" or it is not specifically detailed in the program / offer, in the contract or in the documentation that is delivered to the consumer when signing it.

In addition, excursions or optional visits and tips are not included.

TOURIST TAX : In certain countries hotel establishments may require payment of a fee / tax that must be paid at the establishment itself. Consult in each case according to destination.

2 - Management and Cancellation Expenses:

At all times the user or consumer can desist from the contracted services, having the right to the return of the amounts paid, whether it is the total price or the advance deposited, but must compensate the Agency for the concepts that follow They indicated:

1 In the case of loose services: the totality of the management expenses, plus the cancellation expenses, if the latter had occurred.

2 In the case of combined trips , and unless the withdrawal occurs due to force majeure:

  • The management expenses.
  • Annulment expenses.
  • A penalty, consisting of 5% of the total trip if the withdrawal occurs more than ten business days and less than fifteen days before the date of the start of the trip; 15% between days 3 and 10, and 25% within the previous 48 hours. If you do not show up at the scheduled time for departure, you will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
  • Special conditions: in the event that any of the contracted and canceled services were subject to special economic conditions of hiring, such as air freight, ships, special rates, etc; cancellation fees for withdrawal shall be established in accordance with the conditions agreed between the parties.

* Air tickets after issued, carry 100% of expenses. See extended information in the section FLIGHTS

* The cancellations by the user will in any case involve 20 euros in management for the cancellation.

This amount will not be charged when the reservation is canceled due to not confirming any of the services requested by the client.

* INSURANCE: In no case, if there is an insurance contract, it will be refundable.

*HOTELS:

Administration fees

Any change or modification after sale, will carry 10 euros of management costs per reservation in the case of national hotels and 15 euros in the case of international hotels

Cancellation fees

The amount of the cancellation expenses is defined by the hotel itself. This information is shown on the payment screen, in the “Hotel Observations” section.

3 - Prescription of actions:

They will prescribe, for two years, the actions derived from the rights recognized in this Law.

VOLUNTARY CHANGES

It is informed that, in the event that the client, once the trip has started, voluntarily requests any modification of the contracted services (eg Night of stay, hotel or flight changes), the prices of the tourist services may not correspond to those published in the brochure that resulted in the hiring. Carrying out this type of management will entail minimum expenses of 10 euros depending on the type of offer. Consult in each case.

In this case, the transfers between hotels will be borne by the client, and the client must also pay the management expenses, as a result of the processing of the new booking made, or the change of the requested flight.

EXTRA NIGHT

In order to make the itinerary tailored to your needs, we publish the price of the extra night in each establishment. This price will be used exclusively to extend your stay. Likewise, the amount of the extra night will not be the one corresponding to the departure date, but to the actual date of the stay at the hotel.

ANTICIPATED RETURNS

In the case of abandonment of the establishment before the date contracted due to force majeure, GLOBALIA CORPORATE TRAVEL does not undertake to make any refund.

PASSPORTS AND VISAS

The personal and family documents of all passengers (children included) must be in order and the client must verify that the passport, visa or national identity document are those required by the regulations of the country to be visited. They will be on their own obtaining the passport or any other required requirement. Citizens of other nationalities should consult with consular representations or competent bodies the requirements for entry into each country. In the event that the documentation is rejected by any authority or entry into the country is denied for not meeting the requirements or for not having the same, GLOBALIA CORPORATE TRAVEL will not be responsible for the additional expenses nor will it refund the price of the trip. Children under 18 must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority.

TRAVEL DOCUMENTATION

In case of loss of travel documentation (hotel vouchers, air tickets, circuit bonuses, etc.) by the client that causes loss of services, GLOBALIA CORPORATE TRAVEL will not be responsible for the expenses caused by a new reservation and issuance nor of the return of the losses.

FLIGHTS

In certain tourist destinations and depending on the airline that operates the flight, the Wholesaler / Tour Operator requires the issuance of the air tickets with maximum notice before the departure date to guarantee the seats. In these cases the Travel Agency will contact the client to inform him of the issuance of the tickets and complete the payment thereof. In case of cancellations or modifications of the Vacation Package after the issuance of the tickets, these will entail the 100% of expenses. In addition and depending on the proximity of the departure date, the corresponding cancellation costs of the rest of the services must be added.

REQUEST FOR SPECIAL SERVICES

Each airline establishes its own rules and conditions for the treatment and provision of special services, however and in any case, when the client requires the provision of any of these services, such as unaccompanied minors, wheelchairs , pets on board, sports equipment, etc., must be expressly requested at the time of booking in the field "observations" when prompted for payment information. The travel agency will act merely as an intermediary transferring the request for special service to the airline, but the definitive provision of this type of services is conditioned in any case to the prior and express confirmation of them by the airline. The travel agency is not responsible for the confirmation or denial of these services by the airline and also does not have information on the possible price supplements that the airline may require for the provision of these special services. For this reason and for any information that the client requires in relation to this type of services, it is recommended to contact directly with the specific airline in question.

TRANSFERS

In certain destinations and depending on the offer contracted, airport-hotel-airport transfers may not be included. Consult in each case.

LUGGAGE

As far as the transport of luggage is concerned, it will be understood that the luggage and other personal belongings of the user keep them with them, whatever the part of the vehicle in which they are placed, and that it is transported at the user's own risk. Users are recommended to be present in all baggage loading and unloading manipulations. As regards air, rail, sea or river luggage transport, the conditions established by the transport companies are applicable, the passenger ticket being the document that links the said companies and the passenger. In the event of suffering any damage, delay in delivery or loss, the consumer must present, in the act, the appropriate claim to the transport company. In the transport of luggage and the possible incidents arising from it are in this case outside the scope of management of the agency. If you want to transport large volume luggage such as bicycles, surfboards, etc. for your vacation, you must pay the corresponding fee; Check amounts and payment methods and inform the Travel Agency at the time of booking.

HOLIDAYS

In the festivals of each country and city it is possible that transport, shops, museums, shows, etc. vary their usual schedules and even remain closed without prior notice; in the same way those holidays can alter the traffic of the roads and prolong the duration of the transfers. In the case of streets cut off to traffic that prevent arrival at the hotel, the transfer of luggage from the stop point will be borne by the customer.

DEALS

In no case the published offers are cumulative with each other or with other publications.

THEFT

GLOBALIA CORPORATE TRAVEL is not responsible for losses that customers may suffer, due to any crime committed during the trip and their stay at destination. Likewise, he is informed that they must inform the administrative or police authorities of the place of the events suffered.

CREDIT CARDS

Some hotels may request your credit card number as a guarantee of solvency. On the day of departure, if there were no extras, the blank signed form with your credit card information will be returned. GLOBALIA CORPORATE TRAVEL is not responsible for the charges made by the hotel establishments on the credit cards of the client customers.

SPECIAL ECONOMIC CONDITIONS FOR CHILDREN

Given the diversity of the treatment applied to children, depending on their age, the service provider and the date of the trip, it is recommended to always check the scope of the special conditions that exist and that at each moment will be subject to specific and detailed information and will be collected in the contract or in the travel documentation that is delivered at the time of signature. In general, the accommodation will be applicable as long as the child shares the room with two adults.

With regard to stays of minors abroad, the information provided on time for each case will be available and what may be stated in the contract or in the travel documentation that is delivered upon signing it.

We inform you that the airline may require a document proving the child's age at the airport.

SUBMISSION OF DOCUMENTATION OF A VACATION PACK

Once the reservation is finished, within a maximum period of 24 hours we will send the reservation documentation to the email address provided.

We advise you to reconfirm the schedules of your 48 hrs flights prior to your trip departure.

GENERAL CONDITIONS OF LOOSE SERVICES

AIR TRANSPORTATION

Depending on the type of fare, class of service, stay at destination, offer, etc., you can make your reservation for round-trip flights. Please note that if you do not use the one-way flight coupon, the company may cancel the return flight.

When the user is interested in booking round-trip air routes and in order to be able to offer the most competitive rates available at that time, the website can generate two independent reservations, one for the round trip and one for the return, even if It is the same airline. In this case, each reservation will have its own locator and its own conditions regarding refunds, cancellations and modifications

The conditions of your fare are defined by each airline. The cheapest rates have no possibility of exchange and / or refund for general normal.

On air travel, the presentation at the airport will be made at least an hour and a half in advance on national flights and 2 hours for medium-distance and international flights, on the official departure time, and in any case they will be strictly followed the specific recommendations indicated in the travel documentation provided when the contract is signed.

Transportation carried out under this contract is subject to the rules and limitations related to liability established by the Warsaw Convention unless the transport is not “international transport” as defined in that Agreement.

Shared codes: Due to the internal agreements and commercial alliances that occur between the different airlines, it may happen that the airline that operates the service is different from that with which the client made the reservation of his flight.

The airlines can make schedule changes or route cancellations (operational changes) before departure, so it is the client's responsibility to confirm their flight 48 hrs:

  • Directly with the airline
  • Through the link www.checkmytrip.com

In the booking process, GLOBALIA CORPORATE TRAVEL will require the customer their personal and contact information, among other reasons, to be able to communicate if necessary, any incident that may occur in their reservation. The customer has the obligation to provide their true data and GLOBALIA CORPORATE TRAVEL will take as valid the data that has been provided by the client at the time of making the reservation. GLOBALIA CORPORATE TRAVEL disclaims all liability arising from the fact that the data provided by the customer whether false or erroneous.

The price of the ticket has been calculated according to the exchange rates, transport rates, fuel cost * and applicable taxes and fees at the time of issuance of the air ticket.

Any variation in the price of the aforementioned elements may result in the revision of the final price of the ticket.

* Due to the constant rise in oil, sometimes, after confirmation and issuance of the air ticket, the airline may report an increase in the price of the ticket derived from the increase in fuel and / or airport fees. This increase is established by the airline.

Authorized payment / Account deposit

For the payment of the reserved services through the GLOBALIA CORPORATE TRAVEL website and for security reasons, it is possible that in some cases, the agency asks the client for a specific payment authorization (which will have to accompany the required documentation by the travel agency) or that the payment must be made through any sales office open to the public of the commercial network of GLOBALIA CORPORATE TRAVEL. or, where appropriate, that an account deposit be made, depending on the specific case in question.

Large family

To be considered as a large family, the members of the family unit must be Spanish or national of a Member State of the European Union or one of the other States parties to the Agreement on the European Economic Area (Norway, Liechtenstein and Iceland) and have His residence in Spanish territory. Those families in which, having their residence in another Member State of the European Union or that is part of the Agreement on the European Economic Area, may also benefit at least one of the ascendants of the family unit engages in a self-employed or third-party activity in Spain and provided they have a large family document issued by one of the Spanish Autonomous Communities.

The members of the national family unit of other countries will have the right to recognition of the status of a large family on equal terms as the Spaniards, provided that all members who are entitled to the benefits referred to in this Law are residents in Spain.

The large family bonus is compatible, and where appropriate, the corresponding percentages will be cumulative, to the bonuses established for the air transport of residents in the Canary Islands, Balearic Islands, Ceuta and Melilla.

In order to apply the large family discount it is necessary that all passengers in the reservation have the right to the large family discount. If any of the passengers cannot certify the condition of a large family, reservations must be made separately.

For people who have a bonus ticket with the Large Family discount, they must be provided with the current and original document proving their status as a large family. (official title of large family or equivalent individual document, in force, issued by the competent autonomous community).

The bonus is applicable on domestic (national) tickets that are issued on regular lines and on all routes within Spanish territory. It affects all fares whose face value (fare + rates) appears on the Ticket, with the sole exception of the Business class fares, in which the discount is limited to the amount of the bonus applicable to the full tourist class fare.

In order to benefit from the discount you must provide all the documentation at the time of booking, the discount cannot be provided later.

The large family discount is only applicable to domestic flights within the national territory. This discount applies to all ticket concepts except fees.

In order to benefit from the discount you must provide all the documentation at the time of booking, the discount cannot be provided later.

The discounts to apply will be:

  • Special Large Family: Reduction of 10%.
  • General Large Family: Reduction of 5%.

The travel agency may ask you to send the necessary documentation that proves the conditions of large family to be able to issue your air ticket with such discount.

In any case, the client is responsible for correctly providing the travel agency with certain personal data of the members of the reservation. The existence of an error or falsity in any of the data provided by the client could lead to the application of an additional charge or charge by the service provider. In that case, if that charge or additional charge were made against the travel agency, it may directly impact said charge to the customer.

Residents

The discounts on the tariffs for regular air and maritime transport services regulated in Royal Decree 1316 / 2001 will be applied to Spanish citizens and other member states of the European Union or other signatory states of the Agreement on the European Economic Area or from Switzerland, that accredit the status of residents in the Autonomous Communities of the Canary Islands and the Balearic Islands and in the Cities of Ceuta and Melilla.

For these purposes, citizens who meet any of the following requirements will have the status of resident:

  • a) To be registered in the municipal register in any of the municipalities included in the scope of this standard.
  • b) Be a deputy or senator elected by any of said constituencies.

Documents accrediting the residence

If you are a resident and the verification (through the Automatic Resident Accreditation System of the Ministry of Development) has not been carried out successfully, you must present the necessary accreditation in billing and boarding gate; If you cannot prove your resident status you must purchase a new ticket.

The residence certificate must be issued according to the model defined in Annex I of Royal Decree 1316/2001 popularly known as "travel certificate". The certificate is valid for six months.

Spanish residents

  • They must present the residence certificate issued by the city council, accompanied by the national identity document or passport as an identification document. For Spanish citizens under 14 years who do not have ID, it will only be necessary to present the municipality's residence certificate. If you are a resident of Ceuta or Melilla you can benefit from this discount on flights with origin or destination, Seville, Malaga or Jerez combined with maritime transport to Ceuta, presenting, in addition to resident accreditation, the maritime transport ticket.
  • In the case of deputies or senators: credential proving the status of deputy or senator.

Foreign residents

  • They must be EU citizens (Germany, Austria, Belgium, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic and Sweden) or the signatory countries of the agreement on the European economic area: Norway, Iceland and Liechtenstein, and Switzerland. They must present the municipality's residence certificate, accompanied by the national identity document or passport as an identification document.
  • In the case of non-EU citizens: travel registration certificate issued by the city council, together with the Spanish residence card, which must state your status as a relative of an EU citizen, or a long-term or permanent resident.
  • In all cases, Spanish or foreigners, they must show the accreditation at the check-in counters, as well as at the boarding gate, otherwise they will not be able to use the ticket with the discount applied and must purchase a new ticket.
  • These documents will only be effective for the purposes of the accreditation of the residence, when they are in force.

These documents will only be effective for the purposes of accreditation of the residence, when they are in force.

The exhibition of the same will be understood as a declaration of responsibility of the beneficiary on the validity of their data and their status as resident.

The travel agency may ask you to send the documentation proving that you are a resident to be able to issue your air ticket with said discount.

It will be applicable to direct routes between the respective Autonomous Communities or resident cities and the rest of the national territory, whether Ida, Vuelta, or Ida y Vuelta. The same reduction will be applied in the case of inter-island travel.

It is considered a direct route that which is made from the airport or heliport of the point of origin in the archipelagos, Ceuta or Melilla, to the destination in the rest of the national territory and vice versa, without intermediate stops or, if any, when they do not exceed twelve hours, except for those that were imposed by the technical needs of the service or for reasons of force majeure.

Residents in Ceuta who make a direct route between that city and the rest of the national territory, using air transport, will obtain the discount on air transport fares when they have their origin or destination at the airports of Malaga, Jerez or Seville.

In order to benefit from the discount you must provide all the documentation at the time of booking, the discount cannot be provided later.

Every passenger (including minors) must carry with them at the time of the trip, the valid identification documentation, which is legally required in each case. In the specific case of passengers who have made the reservation with a special rate of resident in the Canary Islands or in the Balearic Islands or in Ceuta or Melilla, they must also prove to be holders and be in possession of the current legal resident certificate in said territory , issued by the competent authority.

In any case, the client is responsible for correctly providing the travel agency with certain personal data of the members of the reservation. The existence of an error or falsity in any of the data provided by the client could lead to the application of an additional charge or charge by the service provider. In that case, if that charge or additional charge were made against the travel agency, it may directly impact said charge to the customer.

It is the responsibility of each passenger to ensure that they have valid travel documentation that meets the requirements of the airline, immigration and the authorities of each destination.

Please note that:

-It is required to bring a valid travel document to all traveling passengers (including babies and minors)

-A passport to travel outside the European Economic Area (EEA) must be valid for the planned period of stay.

-If the visa is applicable, any child / baby must travel with the adult listed on the visa photo.

-All non-EU / EEA citizens must have their travel documents validated and the Boarding Pass stamped at the Visa / Documents counter of the airline before passing through the airport security area.

-To ensure compliance with all regulations, passengers must carry a valid passport (and visa, if applicable) or a national identity document issued by an EU / EEA government on all routes. The passenger will be responsible for fines, penalties or expenses that are a consequence of the breach of this requirement.

-Residence cards, driving license, family books, maritime identification books, a police report (issued in case of loss of travel document or theft), military identification cards, among others, NO They will be accepted as valid documents. Identifications with expired or damaged photographs will not be accepted on any flight.

-Passenger travel document data (including children and babies) must be entered during the online check-in process. On all journeys, passengers must present the valid travel document and boarding pass online in the airport's security zone and at the boarding gate.

-If your flight is operated by Iberia with 6000 numbering you must present as identification document your valid passport . This requirement is essential for adults, children, and infants. Only this document is valid

As of June 26 from 2012 , the Community authorities require that passengers must bring their own individual and sole proprietorship documents to travel outside of Spain or within the space of the European Union (Regulation (EC) 444 / 2009 of the European Parliament and of the 28 Council of May 2009 that amends Regulation (EC) No. 2252 / 2004.

Therefore, as of this date, the registration of children in the parents' passport will not be valid. Minors (from birth) must have their own travel document to fly abroad. The parents' passport would remain valid without restrictions for the adult holder.

We recommend that you contact the appropriate authorities so that minors traveling in your reservation have their own documentation to fly.

Minors:

Minors for the purpose of an air service are considered to be those passengers who on the date of the flight do not have 18 years old. Among minors, these are classified into several groups:

  • Babies: Those passengers who have not yet reached 2 years of age on the date on which the flight is made. They do not occupy a seat on the plane and travel accompanied by an adult, paying a variable percentage of the adult fare.
  • Children: Are those passengers who have already turned 2 years but are not yet 12 years old, on the date of flight departure. They take a seat on the plane and pay a variable percentage of the adult fare.
  • Young: Those passengers whose age is between 12 years old and 18 not yet met on the date of departure of the flight. They take a seat on the plane and pay the adult fare.

As a general rule, minors travel accompanied by an adult, although it is possible that they travel unaccompanied, in which case a series of conditions / restrictions common to most airlines are applicable, notwithstanding that each airline may, on its own, add some other specific condition for these specific cases

MINORS traveling NOT ACCOMPANIED by an Adult:

Passengers who have not reached 5 years of age, may not travel in any case without the company of an adult nor request the flight assistance service. Similarly, requests for flight assistance for unaccompanied minors cannot be made in the case of a shared code flight, that is, that it is operated by an airline other than the one with which the reservation was made. Even some airlines (among which are those of Low Cost) do not offer assistance to children under 14 years.

In the case of minors whose age is between the 12 and the 18 years of age who fly alone, to international destinations, it will be necessary to request assistance services and / or process a special request to be accepted on the flight if the flight is not necessary. flight assistance service.

In any case, it is essential in the case of minors traveling without being accompanied by an adult, that said service is expressly requested at the time of booking and must be expressly confirmed by the airline prior to the flight departure .

On each flight only a maximum number of unaccompanied minors and with the previously confirmed flight assistance service is accepted. The maximum number of children accepted to a flight with confirmed assistance service is freely set by each airline.

Minors traveling without being accompanied by an adult and who have previously confirmed the flight assistance service by the airline, must go on the day of departure of the flight to the check-in desk of the airline in question in each case, accompanied by an adult, who will carry out the necessary procedures for boarding the same, must present the corresponding disclaimer document and wait until the flight takes off.

If the flight is scheduled for a stop or stopover, it is necessary for an adult to receive the child at the place where the stop or stopover is scheduled and remain with him until the flight leaves, taking care of performing the necessary procedures, where appropriate, for passenger boarding.

In any case, an adult must arrive at the airport of arrival at the scheduled time of landing of the flight and identify the employees of the airline for the purpose of receiving the child in question.

Minors who do not travel accompanied by an adult in LOW COST companies: In airlines classified as “Low Cost” children under 14 must always travel accompanied by an adult, if not, the Low Cost airline may deny boarding passenger.

MINORS traveling with an adult:

As a general rule, regular airline companies usually accept a maximum of:

A baby.

A baby and a child under 5 years.

Two children under 5 years.

To be able to fly accompanied by minors in the rest of the cases, it is convenient to expressly consult the airline before making the reservation in order to confirm whether it is viable or not.

New security measures on US origin / destination flights

In compliance with the requirements of the US authorities, from the 29 of July of 2014 on all flights to / from the United States, additional security measures will be applied to those already existing.

The new security measures concern electronic devices contained in hand luggage: mobile phones, tablets, laptops, etc.

During the inspection, security personnel may ask you to remove the devices from their case and verify that the devices turn on correctly. Otherwise you will not be allowed to take them on board.

We recommend that you make sure that all devices have enough battery to be able to turn them on during the inspection, in addition the devices that are inside a protective case should be removed from the case for inspection. In case the protective device CANNOT be removed, it will NOT be admitted on board. It is recommended not to carry damaged devices in your hand luggage as these will not be admitted on board.

These new security measures have been issued by the TSA, Transportation Security Administration agency of the United States Department of Homeland Security, which manages airport security systems.

Flights to the US

The airlines, in compliance with the requirements of the US Government, are legally required to allow the US Customs and Border Protection Office (CBP). access certain travel data and the reservation of passengers flying to / from or in transit through the US These data are mainly used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses.

The ESTA (acronym in English of Electronic System for Travel Authorization) came into force last 1 of August of 2008, although it is mandatory since 12 of January of 2009. From this date, all those who want to travel to the US must fill out a questionnaire on the Internet with a minimum advance of up to 72 hours before accessing the plane.

It is the same procedure that the travelers had to do previously once they got on the plane, the one that the flight attendants delivered before landing on American soil and in which personal data and questions related to the personal medical history or the intentions of the trip are asked .

¿Cómo hacerlo?

Enter the website https://esta.cbp.dhs.gov/ and strictly follow the steps indicated. The information provided here will be encrypted and will be completely confidential. The reference number of the response will have to be saved. The information is in the official languages ​​of the 34 countries included in the list prepared by the US. They are the countries whose citizens do not need a visa to enter the US in a stay not exceeding 90 days.

This procedure will have an indicated cost when carrying out this procedure, outside of GLOBALIA CORPORATE TRAVEL

Does the authorization expire?

The authorization is valid for two years or until the passport has expired. You can enter the page and fill in the questionnaire without having the plane or boat ticket. Already with the reference that the system gave you, and once the dates have been decided and the trip booked, you can re-enter the page, enter this reference and fill in the missing data. You can update your information as many times as necessary as long as you remember your reference number. The time limit for making changes is 72 hours before flying

Does a child need ESTA?

Yes, each and every traveler must have authorization from the US Government.

Special Services Request

Each airline establishes its own rules and conditions for the treatment and provision of special services, however and in any case, when the client requires the provision of any of these services, such as unaccompanied minors, wheelchairs , pets on board, sports teams..etc, you must expressly request it at the time of making the reservation in the Observations field when payment information is requested ... The travel agency will act merely as an intermediary by transferring the request for special service to the airline, but the definitive provision of this type of services is conditioned in any case to the prior and express confirmation of them by the airline. The travel agency is not responsible for the confirmation or denial of these services by the airline and also does not have information on the possible price supplements that the airline may require for the provision of these special services. For this reason and for any information that the client requires in relation to this type of services, it is recommended to contact directly with the specific airline in question.

Baggage Conditions

Checked baggage will be delivered to the carrier of the baggage check. In the case of damage to luggage on international transport, the appropriate claim must be submitted in writing to the carrier immediately after the damage has been discovered, and at most, within 7 days following the date of delivery; In case of delay, the claim must be submitted within 21 days following the date the luggage was delivered.

The airlines, in compliance with the requirements of the US Government, are legally required to allow the US Customs and Border Protection Office (CBP). access certain travel data and the reservation of passengers flying to / from or in transit through the US These data are mainly used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses.

Baggage conditions depend on each company and route and these may vary. You should check the website of the airline or the link www.checkmytrip.com for more information about your luggage.

Products prohibited in hand luggage

For safety reasons, there are a number of objects that are prohibited in the cabin of an aircraft. Therefore, they must be billed as hold baggage (as long as they are not prohibited from being transported in the hold of the aircraft). Among these prohibited objects are:

  • Liquids: the amount of liquids or substances of similar consistency that passengers can carry with them when they pass the security checks of community airports is restricted.
  • Firearms and weapons in general.
  • Weapons or sharp objects or with edges.
  • Blunt instruments.
  • Explosive and flammable substances.
  • chemicals and toxic substances.

Security personnel may deny access to the boarding area and to the cabin of an aircraft to any passenger in possession of an item that is not yet considered prohibited to cause suspicion. In exceptional circumstances, a passenger may carry a prohibited item on condition that the security department of the departure airport has been previously informed and the airport has authorized transportation, and the aircraft commander has been informed about the passenger and the item prohibited transport.

In any case, the prohibited article or articles must be transported safely.

Products prohibited in checked baggage

Although it may surprise you, some seemingly harmless products can be dangerous on board an airplane if they are included in your luggage.

A plane is not like a car. During the flight, variations in temperature and pressure, and the movement of the aircraft itself, can cause liquid leaks or ignition of some items. Therefore, in your luggage you should not carry, for example, the following products:

  • Explosives (which includes detonators, fuzes, grenades, mines and pyrotechnic products).
  • Gases: propane, butane (which includes small gas cylinders for camping).
  • Flammable liquids (which includes gasoline and methanol, paints, solvents, glues and lighter charges).
  • Flammable solids and reactive substances (which includes magnesium, matches and lighters, fireworks and flares).
  • Oxidizers and organic peroxides (such as bleach and abrasives).
  • Toxic or infectious substances (raticides, infected blood).
  • Radioactive material (includes isotopes for medical or commercial use).
  • Corrosive (such as car batteries).
  • Engine parts that have contained fuel.

If you are going to transport firearms you should go to the Weapons Intervention Office of the departure airport to obtain the necessary authorization. The weapons must be packed in a suitable case and returned to the Weapons Intervention Office of the arrival airport.

Certain electronic equipment, such as laptops or mobile phones, may interfere with aircraft systems and affect flight safety. Check with the crew if you can use them during the flight.

Destruction, loss or damage to luggage

The airline is responsible for the damage caused in case of destruction, loss or damage of checked baggage when the event that caused the damage occurred on board the aircraft or while the checked baggage is in the custody of the company.

Go immediately to the counter of the airline or its handling agent (land assistance company to the airlines) to make the corresponding protest at that time, filling in the form called Part of Baggage Irregularity (PIR), a necessary requirement to record the incident occurred and for the processing by the airline.

For more information, we recommend you check your luggage conditions at www.checkmytrip.com.

Air fee

GLOBALIA CORPORATE TRAVEL will charge a management fee / air fee per passenger that can vary between zero and twenty euros per passenger and route, or other possible surcharges applied by the airlines that we do not know until the last step of the purchase. These surcharges can be applied to credit card payments, luggage billing or online billing. However, before the confirmation of your purchase you will be informed of the final price of your reservation broken down by concepts.

Changes and Cancellations

Once the reservation of the air ticket is made, it is subject to the conditions established by each airline regarding cancellations, changes and refunds, depending on the contracted rate. The travel agency does not intervene in the determination of the fare conditions, nor in the penalty percentages that apply in case of cancellation and / or modification of the flight, since these conditions are in any case imposed by each airline

- Changes: GLOBALIA CORPORATE TRAVEL will charge a management fee of € 20 per passenger in addition to the penalties of the companies themselves

- Cancellations: GLOBALIA CORPORATE TRAVEL will charge a management fee of € 30 per passenger in addition to the penalties of the companies themselves

In both cases, management fees / air fare charged will NOT be reimbursed.

If the cancellation is requested via email (delegadopd@globalia.com.) On the same day that the purchase has been made and within our public service hours: Monday to Friday, non-holiday from 09: 00 to 20: 30 hrs. Saturdays and Sundays not holidays of 10: 00 to 19: 00 hrs (must take into account the time difference in the Canary Islands and Portugal), our air department will consult the possibility of canceling the reservation with a minimum cost of € 10 per passenger. Only valid for flights liner. Not valid for flights from Low Cost or Charter companies.

insurance

The insurance offered through GLOBALIA CORPORATE TRAVEL will not be refundable under any circumstances.

These insurances are valid to insure Spaniards, EU Europeans or foreigners residing in Spain.

Conditions Low Cost Companies

Changes and Cancellations

For any change and / or cancellation you must contact the low cost company. We provide you with the contact numbers and the link of each of the companies where you can check the special conditions of the offer you have contracted.

  • Ryanair 00 44 871 2460011 http://www.ryanair.com/terms-and-conditions
  • Easyjet 902 599 900 http://www.easyjet.com/en/Reserve/conditions.html
  • Germanwing 902 888 076 http://www.germanwings.com/en/Condiciones-Generales-de-Transporte.htm

Documentation

You must include the name and surname of the passengers as they appear on your identity document, as well as identify with the same document indicated in the purchase process.

It is the responsibility of each passenger to ensure that they have valid travel documentation that meets the requirements of the airline, immigration and the authorities of each destination.

Please note that:

It is required to bring a valid and original travel document to all traveling passengers (including babies and minors)

A passport to travel outside the European Economic Area (EEA) must be valid for the planned period of stay.

If the visa is applicable, any child / baby must travel with the adult listed on the visa photo.

All non-EU / EEA citizens must present themselves with their valid and original passport, being the only valid identification document (even for domestic flights)

To ensure compliance with all regulations, passengers must carry a valid and original passport (and visa, if applicable) or a national identity document issued by an EU / EEA government on all journeys. The passenger will be responsible for fines, penalties or expenses that are a consequence of the breach of this requirement.

Residence cards, driving licenses, family books, maritime identification books, a police report (issued in case of loss of travel document or theft), military identification cards, among others, are NOT They will accept as valid documents. Identifications with expired or damaged photographs will not be accepted on any flight.

Passenger travel document data (including children and babies) must be entered during the online check-in process. On all journeys, passengers must present the valid travel document and boarding pass online in the airport's security zone and at the boarding gate.

If traveling with children:

  • - These must carry your valid ID or passport. (If the child does not travel accompanied by their guardians, they must also carry their legal authorization.)
  • - The regulations of low-cost airlines require that all children under 16 years in the case of Ryanair, 14 years for Easyjet and 12 years for Germanwings, always travel accompanied by an adult and duly documented with ID and / or PASSPORT. In case of breach of said regulations, these minors will be denied boarding with these companies

Baggage

The conditions of the luggage, whether you check in or carry hand luggage, depend on each company and route and these may vary

Please check with this company Low cost

Invoicing

It is recommended to appear at the counter of the company
-90 Minutes before if your flight is national.
-2 Hours before if your flight is international.

Boarding pass

- We advise to print the boarding pass

- Before traveling you can print your boarding pass, so you can present it at the checkpoint at the boarding gate, upon arrival at the airport.

- In the case of RYANAIR and EASYJET, in case of not presenting it in print, the airline will charge a penalty.

- If you are not going to check luggage and only carry hand luggage, with the printed boarding pass, you can directly access the boarding gate without having to go through the check-in counter

- Check the conditions of the company about the characteristics of hand luggage that can be loaded on the plane.

GLOBALIA CORPORATE TRAVEL commission

GLOBALIA CORPORATE TRAVEL Will charge a commission as service management, per passenger that can vary between zero and twenty euros per passenger and route.

Bills

GLOBALIA CORPORATE TRAVEL will only provide invoices on the amount of the commission charged.

HOTELS

INPUTS AND OUTPUTS

In most establishments, the room will be available to the client from the 14: 00 hours of the day of arrival until the 12: 00 hours of the day of departure. In case the arrival at the hotel has a different schedule you must contact it in order not to lose the reservation.

ROOMS

All reflected features are based on standard double accommodation, and other accommodations may not be adjusted. Third parties and children who share a room will usually stay in an extra bed, or a sofa bed, or in two double beds, since in most hotels there are no triple rooms.

Baby cots can be requested as a request on the payment screen, or by phone by calling the Customer Service Center on our website.

Double rooms may have two separate beds or a single bed valid for two people subject to hotel availability. Some facilities in some hotels are operational exclusively on specific dates and not all season, such as air conditioning, heating, swimming pools, heated jacuzzis, etc. that will be subject to what is determined by the hotel establishment.

REGIMES

  • SA accommodation only
  • AD bed and breakfast
  • MP half board
  • PC full board
  • IT all included

Prices do not include drinks at meals, except where indicated otherwise. Most hotels consider the Half Board as breakfast and dinner, not allowing dinner change for lunch.

ALL INCLUSIVE SERVICE

The client with All Inclusive regime must always wear the bracelet or identification marked by each establishment and show it at the time of requesting the service. The All Inclusive mode is personal and non-transferable, and no other person can use this service.

The hotel reserves the right to cancel the provision of this service in case of misuse.

Schedules: All schedules shown in the All Inclusive are subject to modification by the establishment.

Drinks: Unless expressly indicated, local or national alcoholic beverages are understood from the All Inclusive menu of each establishment.

ADMINISTRATION FEES

Any change or modification after sale, will carry 10 euros of management costs per reservation in the case of national hotels and 15 euros in the case of international hotels.

CANCELLATION EXPENSES

This information is shown on the payment screen, in the section “Hotel remarks Insurance and cancellations”.

Check cancellation conditions before finalizing the purchase.

INFORMATION OF INTEREST

Facilities and services such as: à la carte restaurants, sports and recreational facilities, everything related to health and beauty, etc., are always paid directly at the establishment, being their publication for information purposes only. Depending on the number of customers according to nationality, hotels reserve the right to schedule their activities exclusively in foreign languages.

Most establishments require long pants and / or formal dress for men for dinner service.

HOTEL FEES

Depending on the place of destination, hotel establishments will be entitled to charge the client additional fees or taxes to the price of the reservation. These amounts are indicated in “Hotel Observation” on the payment screen.

REGULATORY LAW OF COMBINED TRIPS

Royal Legislative Decree 1 / 2007 of 16 of November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Article 150 Area of ​​application

1 This book will apply to the offer, hiring and execution of vacations, circuits and combined trips defined in the following article.

2 The separate billing of several elements of the same combined trip does not exempt the organizer or the retailer from complying with the obligations established by this Book.

Article 151 Definitions

1 For the purposes of this book, the following definitions shall apply:

a) “Combined trip” means the previous combination of at least two of the elements indicated in the following paragraph, sold or offered for sale at a global price, when said benefit exceeds 24 hours or includes one night of stay.

The elements referred to in the previous paragraph are the following:

i) Transportation,

ii) accommodation,

iii) other tourist services that are not accessory to transport or accommodation and that constitute a significant part of the combined trip.

b) "Organizer" means a natural or legal person who organizes non-occasional combined trips and sells them or offers them for sale, directly or through a retailer.

c) "Retailer" means the individual or legal entity that sells or offers for sale the combined trip proposed by an organizer.

d) "Main contractor" means the natural or legal person who buys or agrees to buy the combined trip.

e) "Beneficiary" means the individual on behalf of whom the principal contractor undertakes to purchase the combined trip.

f) "Assignee" means the natural person to whom the principal contractor or other beneficiary transfers the combined trip.

g) "Consumer or user" means any person in which the status of principal contractor, beneficiary or assignee concurs.

h) "Contract" means the agreement that links the consumer with the organizer or retailer.

2 For the purposes of the provisions of this Book, the organizer and the retailer must be considered a travel agency in accordance with administrative regulations.

CHAPTER II. Pre-contractual information and contract formalization

Article 152 Combined travel program and offer

1 The retailer or, where appropriate, the organizer must make available to consumers and users an informative program or brochure that contains in writing the corresponding offer on the combined trip and must include a clear, understandable and accurate information on the following points :

a) Destinations and means of transport, with mention of their characteristics and class.

b) Duration, itinerary and travel calendar.

c) List of accommodation establishments, indicating their type, situation, category or level of comfort and their main characteristics, as well as their approval and tourist classification in those countries where there is an official classification.

d) The number of meals to be served and, if applicable, if drinks or any type of food were not included in the planned diet.

e) General information on the conditions applicable to nationals of the Member States of the European Union regarding passports and visas, and the sanitary formalities necessary for travel and stay.

f) Complete final price of the combined trip, including taxes, and estimated price of optional excursions. In the case of additional expenses corresponding to the services included in the combined trip that the consumer must assume and that are not paid to the organizer or retailer, information about its existence and, if known, its amount.

g) The amount or percentage of the price to be paid as an advance on the total price and the calendar for the payment of the part of the price not covered by the advance disbursed, as well as the financing conditions that, where appropriate, They are offered.

h) If a minimum number of registrations and, in this case, the deadline of information to the consumer and user in case of cancellation is required for the realization of the combined trip.

i) Clauses applicable to possible responsibilities, cancellations and other travel conditions.

j) Name and address of the organizer of the combined trip as well as, where appropriate, their legal representation in Spain.

k) All additional and adequate information on the characteristics of the trip offered.

Article 153 Binding nature of the offer program

The information contained in the program-offer will be binding on the organizer and the retailer of the combined trip, unless one of the following circumstances concurs:

a) That the changes in said information have been clearly communicated in writing to the consumer and user before the conclusion of the contract and such possibility has been expressly mentioned in the program-offer.

b) Subsequent modifications occur, with prior written agreement between the contracting parties.

Article 154 Form and content of the contract

1 The combined travel contract must be formulated in writing and contain among its clauses, depending on the characteristics of the offer in question, reference, at least, to the following elements:

a) The destination or travel destinations.

b) In case of fractionation of the stay, the different periods and their dates.

c) The means, characteristics and categories of the transports to be used.

d) The dates, times and places of departure and return.

e) In case the combined trip includes accommodation, its location, its tourist category and its main characteristics, as well as its homologation and tourist classification, in those countries where there is an official classification, and the number of meals served.

f) Minimum number of people required, where appropriate, for the realization of the combined trip and, in such case, deadline for information to the consumer and user in case of cancellation, which must be made at least ten days before the date planned trip initiation.

g) The itinerary.

h) Visits, excursions or other services included in the total agreed price of the combined trip.

i) The name and address of the organizer, the retailer and, if applicable, the insurer.

j) The price of the combined trip, breaking down the management expenses, as well as an indication of any possible revision thereof, adjusted to the provisions of Article 157, and of the possible rights and taxes corresponding to the contracted services, when they are not included in the price of the combined trip.

k) The cancellation fees, if any and can be reasonably calculated in advance, duly broken down. If its amount could not be reasonably calculated in advance, the fact that such expenses may be passed on, provided that they have actually occurred.

l) Methods of payment of the price and, where appropriate, calendar and financing conditions.

m) Any special request that the consumer and user has transmitted to the organizer or retailer and that the latter has accepted.

n) The obligation of the consumer and user to report any breach in the execution of the contract, in writing or in any other way that is recorded, to the organizer or the retailer and, where appropriate, to the service provider in question.

ñ) The statute of limitations for the actions established in the Article 164 , in which the consumer and user may make their claims for non-execution or poor execution of the contract.

o) The period in which the consumer and user may require confirmation of their reservations.

2 The consumer and user will be informed, in advance of the conclusion of the contract, of the content of the contractual clauses and will receive a copy of it, once it has been formalized.

3 The description of the combined trip communicated by the retailer or, where appropriate, by the organizer to the consumer and user, as well as its price and all other conditions applicable to the contract must be truthful and verifiable under the terms established in Articles 18 and 60 .

CHAPTER III Other consumer and user rights

Article 155 Reservation transfer

1 The principal contractor or the beneficiary may freely assign their reservation on the combined trip to a person who meets all the conditions required for it.

2 The assignment must be communicated in writing to the retailer or, where appropriate, to the organizer with a minimum advance of 15 days to the date of commencement of the trip, unless the parties agree to a shorter term in the contract.

3 The person who transfers his reservation on the combined trip and the assignee will respond jointly and severally, before the retailer or, where appropriate, the organizer who is part of the contract, the payment of the balance of the price, as well as the additional justified expenses caused such assignment.

Article 156 Additional information about the contracted trip

1 The retailers or, where appropriate, the organizers of combined trips must provide, in writing or in any other way that is recorded and with the necessary time before the start of the trip, the consumers and users with whom they have contracted, the Next information:

a) The schedules and places of the stops and the links, as well as the indication of the category of the place that the traveler should occupy in the means or means of transport that will be used.

b) The name, address and telephone number of the representation of the organizer or retailer in each destination or, failing that, those of local organizations that can help the consumer and user in case of difficulties. When such representations and organizations do not exist, the consumer and user must be able to have, in any case, an emergency telephone number or any other information that allows them to contact the organizer or retailer.

c) For trips and stays of children abroad, the information that allows direct contact with them or those responsible for their stay "on site" during the trip.

d) Information, in accordance with current legislation regulating private insurance, about the optional subscription of an insurance contract that covers the cancellation costs by the consumer and user, or of an assistance contract that covers the repatriation or transfer expenses to the place of origin, in case of accident, illness or death.

2 The information provided in the previous section must be provided at the latest at the time of confirmation of reservations.

CHAPTER IV Contract Modification

Article 157 Prices' check

1 The prices established in the contract cannot be reviewed, unless it explicitly establishes the possibility of revision, both upwards and downwards, and, to that end, the precise calculation modalities are defined.

2 The review will only take place to incorporate variations in the price of transport, including the cost of fuel, the fees and taxes related to certain services and the exchange rates applied to the organized trip.

3 The upward price review carried out in the 20 days immediately prior to the trip departure date will be void.

Article 158 Contract Modification

1 In the event that, before leaving the trip, the organizer is obliged to significantly modify any essential element of the contract must immediately inform the consumer and user.

2 In such case, and unless the parties agree otherwise in individually negotiated clauses, the consumer and user may choose between terminating the contract without penalty or accepting a modification of the contract that specifies the variations introduced and its impact on the price .

The consumer and user must communicate the decision they adopt to the retailer or, where appropriate, to the organizer within three days of being notified of the modification referred to in this article.

In the event that the consumer and user do not notify their decision in the indicated terms, it will be understood that they opt for the termination of the contract without penalty.

TITLE II Provisions regarding the termination of the contract and responsibilities CHAPTER I. Contract resolution or cancellation

Article 159 Contract termination due to cause attributable to the organizer or trip cancellation

1 In the event that the consumer and user choose to terminate the contract, under the provisions of section 2 of the previous article, or that the organizer cancels the combined trip before the agreed departure date, for any reason that does not is attributable to the consumer and user, the latter shall be entitled, from the moment the contract is terminated, to reimbursement of all amounts paid, in accordance therewith, or to the realization of another combined trip of equivalent or superior quality provided that the organizer or retailer can propose it.

In the event that the trip offered is of inferior quality, the organizer or retailer must reimburse the consumer and user, when appropriate, depending on the amounts already paid, the price difference, according to the contract.

In any case, the consumer and user may demand the reimbursement of the amounts disbursed to the employer to whom they were paid, which must be reimbursed in the terms and conditions provided in the Article 76 . The calculation of the term, in this case, will begin from the notification of the consumer and user of their choice by the resolution or from the occurrence of the circumstances determining the cancellation.

2 The same right provided in the previous number will correspond to the consumer and user who did not obtain confirmation of the reservation in the terms stipulated in the contract.

3 In the above cases, the organizer and the retailer will be responsible for the payment to the consumer and user of the compensation that, where appropriate, corresponds for breach of the contract, which in no case may be less than 5 by 100 of the total price of the contracted trip , if the aforementioned non-compliance occurs between two months and fifteen days immediately prior to the planned date of completion of the trip; the 10 by 100 if it occurs between the previous fifteen and three days, and the 25 by 100 in the event that the aforementioned non-compliance occurs in the previous 48 hours.

4 There will be no obligation to indemnify in the following cases:

a) When the cancellation is due to the fact that the number of people registered for the combined trip is less than the one required and so it is communicated in writing to the consumer and user before the deadline set for that purpose in the contract, which will be at least 10 days in advance of the expected date of commencement of the trip.

b) When the cancellation of the trip, except in cases of excess of reservations, is due to force majeure, understood as such circumstances beyond those who invoke them, abnormal and unpredictable whose consequences could not have been avoided, despite having acted with due diligence.

Article 160 Contract resolution by the consumer and user

At all times, the consumer and user may cancel the requested or contracted services, having the right to the return of the amounts paid, but must compensate the organizer or retailer in the amounts indicated below, unless such resolution has place due to force majeure:

a) Pay the management costs, cancellation fees, if any, and a penalty consisting of 5 for 100 of the total amount of the trip, if the cancellation occurs more than ten and less than fifteen days before the date of the beginning of the trip; the 15 by 100 between days three and ten, and the 25 by 100 within forty-eight hours prior to departure.

If they do not show up at the exit, the consumer and user is obliged to pay the total amount of the trip, paying, if applicable, the outstanding amounts unless otherwise agreed between the parties.

b) In the event that the combined trip is subject to special economic conditions of hiring, such as air cargo, ships or special rates, cancellation fees will be established in accordance with the conditions agreed between the parties.

CHAPTER II. Breach, liability and guarantees

Article 161 Consequences of non-provision of services

1 In the event that, after the departure of the trip, the organizer does not provide or verify that he cannot provide a significant part of the services provided in the contract, he will adopt the appropriate solutions for the continuation of the organized trip, without any additional price for the consumer and user, and, where appropriate, will pay the latter the amount of the difference between the benefits provided and those provided. If the consumer and user continue the trip with the solutions given by the organizer, it will be considered that they tacitly accept these proposals.

2 If the solutions adopted by the organizer were not viable or the consumer and user did not accept them for reasonable reasons, the latter must provide the latter, without any additional cost, a means of transport equivalent to that used in the trip to return to the place of departure or any other that both have agreed, without prejudice to the compensation that may apply.

3 In case of complaint, the retailer or, where appropriate, the organizer must work diligently to find the appropriate solutions.

Article 162 Responsibility of the organizers and retailers

1 The organizers and retailers of combined trips will respond to the consumer and user, depending on the obligations that correspond to them for their respective area of ​​management of the combined trip, of the correct fulfillment of the obligations derived from the contract, regardless of whether they are due execute themselves or other service providers, and without prejudice to the right of the organizers and retailers to act against said service providers.

The responsibility vis-à-vis the consumer will be in solidarity with all the businessmen, whether they are organizers or retailers, jointly participate in the contract whatever their class and the relationships that exist between them, without prejudice to the right of repetition of who responds to the consumer and user in front of who is attributable to the breach or defective fulfillment of the contract according to their respective scope of management of the combined trip.

2 The organizers and retailers of combined trips will also be responsible for the damages suffered by the consumer and user as a result of the non-execution or poor execution of the contract.

Said responsibility shall cease when any of the following circumstances concur:

a) That the defects observed in the execution of the contract are attributable to the consumer and user.

b) That said defects are attributable to a third party outside the provision of the benefits provided for in the contract and are unpredictable or insurmountable.

c) That the aforementioned defects are due to reasons of force majeure, understood as such circumstances beyond those who invoke them, abnormal and unpredictable whose consequences could not have been avoided, despite having acted with due diligence.

d) That the defects are due to an event that the retailer, or where appropriate, the organizer, despite having put all the necessary diligence, could not foresee or overcome.

In the cases of exclusion of liability for any of the circumstances provided for in paragraphs b), c) and d), the organizer and the retailer that are parties to the contract shall, however, be obliged to provide the necessary assistance to the consumer and user who is in difficulties.

3 Compensation for damages resulting from non-compliance or poor performance of the benefits included in the combined trip will be limited in accordance with the provisions of the international agreements regulating those benefits.

4 No exceptions may be established by contractual clause to the provisions of sections 1 and 2 of this article.

Article 163 Guarantee of contractual liability

1 The organizers and retailers of combined trips will have the obligation to establish and permanently maintain a guarantee in the terms determined by the competent tourist administration, to respond in general to the fulfillment of the obligations arising from the provision of their services vis-à-vis the contracting parties. of a combined trip and, especially, in the event of insolvency, of the effective reimbursement of all payments made by travelers to the extent that the corresponding services have not been made and, in the event that transportation is included, of the effective repatriation of them. The requirement of this guarantee shall in any case be subject to the provisions of the Law 20 / 2013, of December 9 (RCL 2013, 1773 and RCL 2014, 528) , guarantee of the market unit.

2 As soon as it is evident that the execution of the combined trip is affected by the lack of liquidity of the organizers or retailers, insofar as the trip is not executed or partially executed or the service providers require travelers to pay for The traveler can easily access guaranteed protection, without excessive procedures, without undue delay and free of charge.

3 If the guarantee is executed, it must be replaced within fifteen days, until the initial totality of the guarantee is covered again.

Article 164 Prescription of actions

They will prescribe for the course of two years the actions derived from the rights recognized in this book.

Article 165 Sanctions regime

The provisions of this book do not apply to the regime of infractions and sanctions provided for in the first book, title IV, chapter II, being applicable to the specific legislation on the subject issued by the public administrations competent in the field of tourism.

Title IV, Chapter II, the specific legislation on the subject issued by the Public Administrations competent in the field of tourism.